Flossora Terms of Service

Last updated: August 23, 2026

Welcome to Flossora. These Terms of Service ("Terms") govern your access to and use of the Flossora website, online store, and related services.

Flossora operates this website and online store, including all related content, features, products, services, and tools (collectively, the "Services").

By accessing or using our Services, placing an order, or purchasing a product from Flossora, you agree to be bound by these Terms, together with our Privacy Policy, Refund & Returns Policy, and Shipping Policy.

If you do not agree with these Terms, please do not use our Services or place an order with us.

1. About Flossora

Flossora is an online retailer operating from New Zealand.

Our Services are provided through Shopify, which provides the technology and infrastructure that allows us to operate our online store and process transactions.

For questions regarding these Terms, your order, our products, or our Services, please contact us at:

Email: support@flossoraofficial.com
Country: New Zealand

2. Use of Our Website

You may use our website and Services only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to our website, systems, accounts, or networks.
• Interfere with or disrupt the operation or security of our Services.
• Introduce malicious software, viruses, or other harmful material.
• Attempt to obtain another person's personal or account information without permission.
• Copy, reproduce, distribute, modify, or commercially exploit our website or its content without our prior written permission.
• Use automated systems or methods to access, scrape, copy, or collect information from our website without our permission.
• Use our Services in a way that could damage, disable, overburden, or impair our website or interfere with another person's use of the Services.

We reserve the right to restrict or terminate access to our Services where reasonably necessary to protect our business, website, customers, or other users, subject to applicable law.

3. Eligibility

By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are purchasing products on behalf of another person or entity, you confirm that you have authority to do so.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, availability, and other information displayed on our website are accurate and up to date.

However, colours and appearances may vary depending on your device or screen settings, and minor differences between product images and the actual product may occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Nothing in these Terms limits any rights you may have under applicable consumer law.

We do not make representations about a product beyond those expressly stated on the product page or otherwise provided by Flossora.

5. Product Use and Instructions

Customers are responsible for using products in accordance with any instructions, warnings, directions, or information provided with the product or on our website.

You should read and follow all applicable product instructions before use.

Flossora is not responsible for problems caused by misuse, improper use, alteration, failure to follow product instructions, or use of a product for a purpose for which it was not intended, except where otherwise required by applicable law.

Nothing in this section limits any rights or remedies available to you under applicable consumer law.

6. Pricing

All product prices displayed on our website are the prices applicable at the time of purchase, unless otherwise stated.

We reserve the right to change prices at any time before an order is accepted.

We will endeavour to ensure that all prices and promotional offers displayed on our website are accurate.

If an obvious pricing or product information error occurs, we may contact you before processing or fulfilling the affected order.

Where required by law, you will be given the appropriate options regarding an affected order.

Any applicable shipping charges, taxes, duties, or other charges will be displayed at checkout where applicable.

7. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted or that the products have been dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• There is an obvious pricing or product information error.
• We reasonably suspect fraudulent or unauthorised activity.
• We are unable to fulfil the order.
• There is an issue with the information provided during checkout.
• Cancellation is otherwise permitted by applicable law.

If we cancel an order after payment has been received, we will provide an appropriate refund where required.

8. Payment

Payment must be successfully completed before an order can be processed, unless otherwise stated.

We may use third-party payment providers to process payments.

By providing payment information, you confirm that you are authorised to use the payment method provided.

We do not generally have access to your complete payment card details where payment processing is handled by third-party payment providers.

Payment transactions may be subject to the terms and privacy policies of the relevant payment provider.

9. Shipping and Delivery

Orders are generally processed within 1–3 business days after successful payment.

Estimated delivery times typically range between 5–15 business days, depending on the destination and other circumstances.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

For further information about processing, shipping, tracking, delays, customs, and delivery, please refer to our Shipping Policy.

Nothing in our Shipping Policy or these Terms limits any rights you may have under applicable consumer law.

10. Returns, Refunds and Replacements

Our Refund & Returns Policy explains the circumstances in which Flossora may provide refunds, replacements, or returns under our voluntary 30-day money-back guarantee.

You should review our Refund & Returns Policy before making a purchase.

Nothing in our Refund & Returns Policy or these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable New Zealand consumer law.

11. New Zealand Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under applicable New Zealand consumer law.

Where the Consumer Guarantees Act 1993 applies, customers may have statutory guarantees relating to matters such as acceptable quality, fitness for purpose, matching description, and delivery.

Where a product or service does not meet applicable legal guarantees, you may have rights to a remedy such as a repair, replacement, refund, or other remedy depending on the circumstances and the requirements of applicable law.

Nothing in these Terms affects rights that cannot legally be excluded.

12. Change of Mind

Our voluntary Refund & Returns Policy may provide certain rights in addition to your statutory rights.

Unless otherwise required by law, a change-of-mind return is subject to the conditions set out in our Refund & Returns Policy.

Nothing in this section limits any statutory rights that apply to your purchase.

13. Promotions and Discounts

From time to time, Flossora may offer discounts, promotional codes, special offers, bundles, or other promotions.

Unless otherwise stated:

• Promotional offers are subject to the terms displayed with the relevant promotion.
• Promotional codes may have expiry dates or other restrictions.
• Promotional offers cannot necessarily be combined.
• We reserve the right to correct genuine errors in promotional information.
• Promotions are subject to applicable law.

We will ensure that claims regarding discounts, savings, availability, or promotional offers are accurate and not misleading. New Zealand's Fair Trading Act applies to online sales and advertising, including claims about prices and discounts.

14. Intellectual Property

All content appearing on the Flossora website, including but not limited to:

• The Flossora name and branding
• Logos
• Product images
• Photographs
• Graphics
• Website design
• Text
• Product descriptions
• Videos
• Written content
• Page layouts
• Other website materials

is owned by or licensed to Flossora or its relevant licensors, unless otherwise stated.

You may access and use our website for your personal, non-commercial use.

You may not reproduce, copy, modify, distribute, publish, sell, licence, or commercially exploit our website content without our prior written permission, except where permitted by law.

15. Customer Reviews and Submissions

If you submit reviews, comments, photographs, videos, feedback, or other content to Flossora, you are responsible for ensuring that you have the right to provide that content.

You must not submit content that:

• Is unlawful, fraudulent, defamatory, threatening, abusive, or misleading.
• Infringes another person's intellectual property or privacy rights.
• Contains malicious software or harmful material.
• Impersonates another person or business.
• Contains false or misleading claims about Flossora or its products.

By submitting content to Flossora, you grant us permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We may remove or decline to publish submitted content at our discretion where reasonably necessary.

16. Third-Party Services and Links

Our Services may use or provide access to third-party services, applications, payment providers, shipping providers, social media platforms, or websites.

These third-party services may have their own terms and privacy policies.

Flossora is not responsible for the independent terms, policies, availability, or practices of third-party services, except where responsibility cannot lawfully be excluded.

If you follow a link to a third-party website, you do so at your own discretion and should review that website's applicable terms and privacy policy.

17. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the technology and infrastructure that enables us to offer our Services, including certain hosting, checkout, payment, security, and store functionality.

Your use of our Services may also be subject to applicable Shopify terms and policies.

For information about how Shopify processes personal information, please refer to our Privacy Policy and Shopify's applicable privacy documentation.

18. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that our Services will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to:

• Maintenance
• Updates
• Technical issues
• Hosting problems
• Security incidents
• Internet or network failures
• Third-party service interruptions
• Circumstances outside our reasonable control

We may modify, suspend, or discontinue parts of the Services where reasonably necessary.

Nothing in this section limits any rights you may have under applicable law.

19. Errors and Corrections

We make reasonable efforts to ensure that information on our website is accurate.

However, errors may occasionally occur, including errors relating to product descriptions, prices, availability, promotions, shipping information, or other content.

We reserve the right to correct such errors and update information when identified.

If an error materially affects an order that has not yet been fulfilled, we may contact you to discuss the available options, subject to applicable law.

20. Fraud and Abuse

We may take reasonable steps to protect Flossora, our customers, payment systems, and Services from fraud, abuse, or other unlawful activity.

Where permitted by law, we may restrict or refuse transactions where we reasonably suspect fraudulent or abusive activity.

We may also cooperate with payment providers, shipping providers, law enforcement agencies, or other relevant parties where reasonably necessary or legally required.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Flossora will not be responsible for losses that are indirect, incidental, special, or consequential and that are not reasonably foreseeable or directly caused by our breach of these Terms.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits or excludes your rights or remedies under applicable New Zealand consumer law.

22. Indemnity

To the extent permitted by law, you agree to be responsible for losses or reasonable costs incurred by Flossora as a result of your unlawful use of the Services, fraud, deliberate misconduct, or material breach of these Terms.

This section does not require you to indemnify Flossora for losses arising from Flossora's own breach of law or obligations that cannot legally be excluded.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, products, technologies, legal requirements, or other operational reasons.

When we update these Terms, we may publish the revised version on our website and update the "Last updated" date.

The updated Terms will apply from the date they are posted, subject to applicable law.

We recommend reviewing these Terms periodically.

24. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful and enforceable where possible.

The remaining provisions will continue to apply to the extent permitted by law.

25. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Returns Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, form the agreement between you and Flossora regarding your use of our Services and purchases from our website, subject to any rights and obligations imposed by applicable law.

26. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes arising in connection with these Terms or your use of our Services will be subject to the applicable laws and courts of New Zealand, except where applicable law provides otherwise.

27. Contact

If you have any questions about these Terms of Service, our website, products, orders, or Services, please contact us:

Flossora
Email: support@flossoraofficial.com
Country: New Zealand